How To Reach The Desk
One inbox per topic. Real humans. No ticket queues.
What The Desk Covers
The Live Casino House newsroom handles editorial coverage, fact-checks, ranking disputes, redemption complaints, advertising partnerships, and press requests. We do not run customer support for any casino we review. If your account has been frozen, your withdrawal is delayed, or your bonus has not credited, please contact the operator first — we are happy to escalate on your behalf only after their support team has responded.
Inbox Directory
| Subject | Typical Reply | |
|---|---|---|
| Tips, leaks, scoops | tips@livecasinohouse.net | Within 24 hours |
| Corrections & updates | desk@livecasinohouse.net | Within 24 hours |
| Stuck redemptions (post-operator) | help@livecasinohouse.net | Within 48 hours |
| Advertising / affiliate | partners@livecasinohouse.net | 2-3 business days |
| Press & interviews | press@livecasinohouse.net | 2-3 business days |
| Privacy, GDPR, CCPA | privacy@livecasinohouse.net | Within 30 days (legal max) |
| Self-exclusion / care | care@livecasinohouse.net | Same business day |
Before You File A Payout Complaint
Roughly 70 percent of redemption complaints get resolved once readers complete the operator’s KYC. To shortcut everyone’s timeline, please collect the following before reaching out:
- The operator name and your account email.
- The redemption date and amount in Sweeps Coins.
- A screenshot of your KYC status inside your account dashboard.
- The most recent ticket number from the operator’s support team.
- The full timeline of when documents were submitted and acknowledged.
With those five items we can escalate to the operator’s compliance contact within one business day in most cases.
Press & Editorial
Interview Requests
We give on-record interviews about US sweepstakes regulation, payout integrity, and KYC best practices. Send a one-paragraph pitch with outlet, deadline, and 2-3 sample questions.
Syndication
Reprint and translation requests are reviewed case-by-case. Non-commercial educational use is generally approved with credit. Commercial syndication requires a written agreement.
Mailing Address
OMD AS • Apotekergata 10, 0180 Oslo, Norway. Physical mail is collected weekly. For anything time-sensitive, please use email.
Contact The Desk
For editorial inquiries, corrections, factual disputes, operator questions, or press requests, write to the editorial desk.
Postal: OMD AS, Frøyas gate 15, 0273 Oslo, Norway.